Refund Policy

Problems covered by this policy

Request review within 30 calendar days after delivery if an item is damaged, defective, incorrect, missing parts or materially different from its description. The 30-day window is for making a request, not for the return to reach a warehouse.

Reasons outside our voluntary policy

We do not accept voluntary returns for a change of mind, personal preference, choosing the wrong size or option, or no stated reason. This limitation does not remove any rights or remedies that applicable consumer law requires.

Ask before sending anything

Email nuravuk107@gmail.com with your order number, checkout email, the issue and photographs or video. Keep the packaging, accessories and affected parts. We review the request before authorizing a return and provide the correct return address and instructions after approval. The mailing address on Contact Us is not an automatic return destination.

Review, replacements and refunds

Follow the approved instructions so the item can be reviewed. Any applicable return-shipping arrangements, labels or charges will be explained during approval; this page does not promise a prepaid label or a particular fee. Replacements and exchanges depend on the review and stock available.

When an approved refund is sent

We process and initiate an approved refund to the original payment method within 10 calendar days after approval. Your bank, card issuer or payment provider may need additional time to post the credit. This is not a promise that the funds arrive by day 10.